Welcome, and thank you for choosing Dream's products and services ("Service"). The Service is provided by Zally Mix Ltd. ("Dream", “we”, “us”, or “our”), a company registered in England with the company number 15346160, located at 86-90 Paul Street, London, England, EC2A 4NE. By accessing or using our Service, you agree to be bound by these terms. Please read them carefully before proceeding.
1. Account Registration & Responsibilities
By registering for an account with Dream, you confirm that you are of legal age to enter into a binding contract. You also agree to provide accurate, up-to-date, and complete information as requested during the registration process. It is your responsibility to promptly update any changes to your information to ensure that it remains accurate and complete. Should you provide any false or misleading information, Dream reserves the right to suspend or terminate your account, with or without prior notice.
Upon registering, you must provide a valid email address and create secure login credentials. It is important to note that accounts registered by bots or other automated methods are strictly prohibited. Your account login credentials are for your personal use only, and sharing them with multiple users is not permitted. You bear full responsibility for maintaining the confidentiality of your password and account, as well as for all activities that occur under your account. You must notify Dream immediately of any unauthorized use of your account or any breach of security.
2. Service Description
Dream provides access to Dream, our AI-powered sales development representative (SDR), available via a web-based platform. The Service allows users to automate various outreach tasks in a seamless, intuitive way, improving operational efficiency. As the Service continues to evolve, Dream may introduce new functionalities, tools, or features to improve your experience. Such enhancements will automatically be subject to these Terms of Service, unless stated otherwise.
As a user of the Service, you agree that it may include communications from Dream, such as service notifications, updates, and administrative messages that are essential for the proper functioning of the Service. The Service is internet-dependent, and Dream is not responsible for any interruptions, performance issues, or inability to access the Service resulting from network or connectivity problems on your end. You are solely responsible for ensuring that your internet connection and hardware meet the requirements to access and use the Service, and for any associated fees (such as those from internet providers or data plans).
3. Prohibited Uses
You agree to use the Service only in ways that comply with these Terms, applicable laws, and ethical standards. Engaging in activities that disrupt the integrity, security, or performance of the Service is strictly prohibited. You must not use the Service in any unlawful manner, including but not limited to unauthorized modifications, reverse engineering, or hacking. Any attempt to access Dream’s systems in a manner that violates these terms, or to interfere with other users' access, will lead to immediate termination of your access to the Service.
You are also prohibited from reselling, distributing, or otherwise exploiting any portion of the Service for commercial purposes without explicit written authorization from Dream. Building or aiding in the development of a competing service using Dream’s tools, intellectual property, or ideas is also a breach of these terms.
4. Intellectual Property Rights
Dream retains all rights, title, and interest in and to the Service, including but not limited to all intellectual property rights associated with its content, technology, and branding. Using the Service grants you a limited, non-transferable license to access and use Dream, but it does not transfer any ownership rights to you. You agree not to reproduce, duplicate, copy, or resell any part of the Service or its underlying code, unless specifically authorized by Dream in writing.
All materials available through Dream's Service, including content, design, algorithms, trademarks, and proprietary information, are the exclusive property of Dream and protected by intellectual property laws. Any unauthorized use of these materials will result in termination of your access to the Service and potential legal action.
5. Communications and Marketing
By registering for the Service, you consent to receiving email notifications related to your account, including important service updates, feature releases, and other administrative messages. These communications are essential for your use of Dream and cannot be opted out of. In addition, you may choose to receive promotional emails, blog updates, or newsletters. While these are optional and can be unsubscribed from at any time, they may provide useful information on how to get the most out of Dream.
Dream reserves the right to use third-party mailing services to deliver emails or notifications, but we ensure that such services comply with applicable data protection regulations. Promotional offers and messages will always include a clear unsubscribe option to allow you to opt out of future marketing messages.
6. Service Modifications and Termination
As part of our commitment to improving the Service, Dream reserves the right to modify, enhance, or discontinue features of the Service at any time without prior notice. We are constantly evolving, and changes may involve adding new features, adjusting pricing, or eliminating certain functionalities. Dream may also impose usage limits, either temporarily or permanently, to ensure the security and performance of the Service for all users.
Dream may also terminate your access to the Service without notice if you are found in violation of these Terms, if unusual or suspicious activity is detected, or if any unauthorized actions occur in your account. If your account is terminated or suspended, Dream may, but is not obligated to, provide you with the reasons for termination or suspension.
Should you wish to cancel your subscription to the Service, you may do so by providing written notice at least five (5) days prior to the next billing cycle. Upon cancellation, you will retain access to the Service until the end of the current billing period, after which your account will be deactivated.
7. Information Security
At Dream, we take information security seriously and have implemented a range of security measures to safeguard the confidentiality, integrity, and availability of your data. We utilise industry-standard encryption, access control measures, and secure storage solutions to protect your data from unauthorised access or disclosure. However, you acknowledge that no system is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security against cyber threats.
You are responsible for ensuring the security of your login credentials, and you must notify Dream immediately if you suspect that your account has been compromised. Dream will not be liable for any unauthorized access or use of your account arising from your failure to protect your login information.
8. GDPR Compliance
Dream is fully committed to complying with the General Data Protection Regulation (GDPR) to protect your privacy and personal data. If you are a resident of the European Economic Area (EEA), you have certain rights regarding your personal data, including the right to access, rectify, or erase your data, as well as the right to restrict or object to its processing.
Dream processes personal data in accordance with the principles set out in GDPR, including:
- Lawfulness, Fairness, and Transparency: We process your data in a lawful and transparent manner, ensuring you understand how and why your data is used.
- Data Minimization: We collect only the data necessary for the provision of our Service and do not retain data for longer than is required.
- Data Subject Rights: You have the right to request access to your personal data, correct inaccuracies, or request deletion. If you wish to exercise any of these rights, please contact us at support@usedream.ai.
- Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used format.
- Data Security: We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or theft.
For more information on how Dream collects, uses, and protects your data, please refer to our Privacy Policy.
9. Pricing, Taxes, and Fees
Dream provides its services on a subscription basis, with pricing details clearly stated. However, all prices listed exclude taxes, fees, and other applicable charges unless specifically mentioned otherwise. Dream reserves the right to adjust subscription fees or introduce new charges for additional services or features at any time, with prior notice provided to current users.
You are responsible for any taxes, including VAT, that apply to your use of the Service. If you are eligible for tax exemptions, you must provide appropriate documentation to substantiate your exemption status. Failure to provide valid documentation may result in the application of taxes to your subscription fees. In cases where withholding taxes apply, you agree to pay any additional amounts necessary to ensure Dream receives the full amount of payment due.
10. Data Use and Privacy
By using Dream's Service, you agree that Dream may collect, process, and use data related to your use of the Service. Dream will anonymize and aggregate any such data for the purposes of improving the Service, enhancing user experience, and analyzing trends. Dream will not use this data to personally identify users without their consent.
Dream respects your privacy and complies with applicable data protection laws. For more information about how we collect, process, and protect your personal information, please review our Privacy Policy.
11. Refund Policy
Dream operates under a strict no-refund policy unless otherwise required by law. All payments made to access the Service, including subscription fees, are non-refundable. We encourage users to evaluate the Service during any available trial periods before committing to a subscription to avoid any potential dissatisfaction.
12. Indemnification
You agree to indemnify, defend, and hold harmless Dream, its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses arising from: (a) your breach of these Terms; (b) any unauthorized use or misuse of the Service; (c) your violation of any applicable laws or regulations; or (d) your infringement of any intellectual property rights of a third party.
Dream will notify you promptly of any claim, and you agree to cooperate fully in the defense of any such claim. Dream reserves the right to assume exclusive control of the defense of any claim for which it is entitled to indemnification.
13. Limitation of Liability
Dream provides the Service on an "as-is" and "as-available" basis. While we strive to ensure the Service meets high standards of reliability and performance, Dream makes no warranties, express or implied, regarding the availability, accuracy, or performance of the Service.
To the fullest extent permitted by law, Dream disclaims all liability for any indirect, incidental, or consequential damages, including loss of profits, business interruption, loss of data, or financial loss, resulting from your use of the Service. In any case, Dream's total liability for any claims relating to the Service will be limited to the amount paid by you in the 12 months preceding the claim.
14. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts of England. Both parties agree to resolve disputes in good faith before pursuing any formal legal action.
15. Contacting Dream
For any inquiries, support issues, or questions related to these Terms, you can contact Dream via email at support@usedream.ai. By communicating with us, you acknowledge that email is not a secure medium of communication, and you grant Dream permission to use any feedback, suggestions, or comments you provide unless otherwise agreed upon in writing.
16. Amendments to the Terms
Dream reserves the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website. Changes will not apply retroactively and will take effect no sooner than seven (7) days after they are posted. By continuing to use the Service after the changes take effect, you agree to be bound by the updated Terms.